The Local Bunch (the “Site”) thelocalbunch.com.au is owned and operated by The Local Bunch (ABN 16 944 515 690) (“The Local Bunch”, “We” or “Us”).
Any use of thelocalbunch.com.au is in total agreement with the terms and conditions that are outlined below.
These terms and conditions also govern the supply of any goods to you by The Local Bunch whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site.
The Local Bunch reserves the right to amend or update this information at any time without providing notice.
The use of the Site and the provision of goods to you by The Local Bunch is conditional on your acceptance without modification of these terms and conditions.
Responsible Service of alcohol
Under the Liquor Control Reform Act 1998 it is an offence to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person.
By purchasing alcohol from The Local Bunch, you agree that:
Both you and the person(s) receiving a delivery of goods purchased from our website are aged 18 years or over.
You will not exceed the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient.
All reasonable efforts will be made by The Local Bunch to have flowers and/or any other goods ordered, delivered to you on the date they are ordered. However, under these terms and conditions time is not of the essence and The Local Bunch shall not be liable for any failure to deliver or delay in delivery for any reason.
It is the customer’s responsibility to ensure that the address provided is possible to deliver to. (eg, not fully gated, locked fencing with no access to the front door/safe delivery space. If you are unsure if the recipient will be home, please advise a safe place to leave the flowers in the event that no one is available to accept them. In the case that no one is available to accept them, they will either be left by the front door or safe place.
Special delivery instructions can be entered during checkout and the delivery driver will do their best to leave the flowers as instructed unless unsafe to do so. However, regardless of whether any special instructions are given or not, every purchase will be delivered and left in the safest place the delivery driver can find to leave the flowers, eg; on the front verandah of a house, by the front door, or at the front door of an apartment. Please note; many front doors do not have shade, or cover and can be seen directly from the street, we still deem this as a safe place.
Generally, our flowers are always left at the delivery address, however in the rare case that the delivery driver deems that there is no safe place to leave the flowers or the wrong delivery address was given they will be returned to our studio for re-delivery the following day (this will incur a re-delivery fee).
For hospital deliveries- due to hospital restrictions we cannot in most instances make the delivery straight to the recipient’s ward/room and we rely on the hospital reception staff/ward nurses to deliver your flowers (please understand this is not their job however they do this as a courtesy). Please take note that by ordering flowers for a hospital delivery you accept that your flowers may not be delivered in a timely manner and we cannot be held accountable if they do not reach their recipient as this is out of our control.
Please note: We do not accept any responsibility or liability for any orders which are lost or stolen when left unattended. We will not refund or replace a missing/stolen/damaged bunch. Nor can we accept responsibility for any incorrect or invalid delivery addresses. If the weather is not ideal for the flowers (eg, over 23 degrees Celsius, rain, wind) and the flowers aren’t directly accepted by the receiver we are not liable for what happens to the flowers when they are left unattended.
Flowers bought without a vase will be left in a paper cup with a small amount of water this is only sufficient for an hour or two but this will not however keep the flowers alive when it is extremely hot so we always advise that you have flowers delivered to someone who is home or to a business place where the flowers can be accepted by someone.
Pre-orders and Subscriptions
Refunds and Cancellations
If we refund your order then you will receive a refund of the full amount minus all transaction fees charged to us by the payment provider. We cannot be held liable for how long the refund takes to process – it can take 10+ days to show up in your account.
We do not operate on weekends or public holidays so please note that bunches cannot be sent on these days. If you place an order on a weekend or public holiday, your order will be delivered on the next available business day.
You have the option to subscribe to our email list when you first access the website using the pop-up. However by making a purchase on thelocalbunch.com.au we hold the right to automatically opt-in any customers to our email list. This is the terms of purchasing from our website.