1. WHERE DO WE DELIVER?

The Local Bunch is an online flower shop, we are based in Underdale and work from a home studio. We offer next-day delivery to over 200 suburbs. Delivery is calculated on checkout and you can find more details here Where we Deliver.

We deliver to Residential Homes, Units and Apartments between 1pm – 5:30pm, Business between 1pm – 5pm and Schools between 1pm and 3pm.

2. WHAT FLOWERS CAN I ORDER?

We design Florist Choice Bouquets, which are hand selected just for your order from the freshest, locally grown flowers available.

3. WHAT DAYS DO WE DELIVER FLOWERS?

We deliver Monday to Friday, except for public holidays. We don’t deliver on the weekend unless it’s Valentine’s Day or Mother’s Day.

4. DO YOU MAKE SAME-DAY DELIVERIES?

No, we now only offer next-day delivery. You can pre-order for a future date. We only offer pre-order so that your flowers are the freshest they can be. We buy flowers specifically for your order and hand pick them from the locally markets on the day of your delivery.

5. WHAT TIME WILL THE FLOWERS BE DELIVERED?

We deliver in the afternoon between 1pm and 5.30pm, due to the delivery route changing each day we cannot guarantee an exact delivery time. We do prioritize delivering to schools before 3pm and workplaces before 5pm..

6. WHAT HAPPENS IF NO ONE IS HOME TO RECEIVE THE FLOWERS?

We will always leave the flowers in a discreet and shady spot in a composable cup of water if no one is home. If we cannot get onto the property due to it being fully fenced, a locked gate or locked apartment block then we will contact you to talk through options on where to leave the flowers. If they need to be re-delivered this will have an additional fee. On checkout you have to option to give us extra, detailed delivery instructions.

7. WHAT ARE FLOWER SUBSCRIPTIONS?

Flower subscriptions are gift that keeps on giving! The Florist Choice Bouquet Subscription is a weekly or fortnightly delivery. Click here for more details.

8. HOW DO I BEST TAKE CARE OF MY FLOWERS?

It’s important to put your flowers in fresh water as soon as possible. Removing any lower greenery so that no leaves will sit in the water. Trim the stems every two days and change the water as well, making sure the vase is clean each time. Display your flowers in a cool spot, away from direct sunlight, heat sources and fruit bowls. Some flowers will fade faster than others, removing these will help keep your remaining flowers stay healthy and alive.

9. DELIVERY INSTRUCTIONS

To ensure that orders are delivered to the recipient as efficiently as possible, please make sure that all the following information is provided during the checkout process. Delivery to a Residence – Recipient’s Full Name, Address, Phone number and any special delivery instructions. If they’re being delivered to workplace, include the company name. Delivery to hospitals, include the hospital name and address, ward name or number, room number,/bed number. 

10. HEAT AND EXTREME WEATHER

While our amazing delivery drivers will try their hardest to ensure your flowers arrive in perfect condition, occasionally circumstances outside of our control, such as severe weather conditions which can negatively impact flowers. If no one is home to accept the flower delivery we always find a safe, shaded place (if available) to leave the flowers in a biodegradable cup of water unless the order is our vase arrangement. This is our policy for all deliveries including in cases of heat and extreme weather, we won’t be held responsible for any resulting damage. We recommend that either you ensure your recipient is at home to accept delivery between 1pm and 5:30pm or you provide a work delivery address in times of severe weather.

11. SUBSTITUTIONS

Substitutes can happen due to factors out of our control, but we always deliver bunches that reflect quality and our signature garden style.

12. ANY OTHER QUESTIONS?

If you can’t find the answer that you’re looking for or you have any other feedback please feel free to send us an email at hello@thelocalbunch.com.au or visit our contact page and we will get back to you promptly.