Frequently asked questions

Frequently Asked Questions

Where do we deliver flowers to in Adelaide?
A- Adelaide City, Allenby Gardens, Ascot Park, Ashford, Aberfoyle Park
B- Beaumont, Bedford Park, Bellevue Heights, Beulah Park, Black Forest, Blackwood, Bowden, Brighton, Brompton, Brooklyn Park, Burnside
C- Camden Park, Clapham, Clarence Gardens, Clarence Park, Clovelly Park, College Park, Colonel Light Gardens, Coromandel Valley, Cowandilla, Craigburn Farm, Croydon,Cumberland Park, Collinswood
D- Darlington, Daw Park, Dover Gardens, Dulwich, Devon Park
E- Eastwood, Eden Hills, Edwardstown, Everard Park, Evendale, Erindale
F- Fitzroy, Flagstaff Hill, Flinders Park, Forestville, Frewville, Fulham, Fulham Gardens, Fullarton
G- Glandore,Glen Osmond, Glenelg, Glenelg East, Glenelg North, Glenelg South, Glengowrie, Glenside, Glenunga, Goodwood
H- Hackney, Hawthorn, Hazelwood Park, Heathpool, Henley Beach South, Highgate, Hindmarsh, Hove, Hallett Cove, Happy Valley, Hilton, Henley Beach, Hyde Park
J- Joslin
K- Kensington, Kensington Park, Kensington Gardens, Kent Town, Keswick, Keswick Terminal, Kidman Park, Kings Park, Kingston Park, Kingswood, Kurralta Park
L- Leabrook, Linden Park, Lockleys, Lower Mitcham, Lynton
M- Malvern, Marden, Marino, Marion, Marleston, Marryatville, Maylands, Melrose Park, Mile End, Millswood, Mitcham, Mitchell Park, Morphettville, Mount Osmond, Myrtle Bank, Medindie, Medindie Gardens
N- Netherby, Netley, North Adelaide, North Brighton, North Plympton, Norwood, Novar Gardens, Nailsworth
O- O’halloran Hill, Oaklands Park, Ovingham
P- Panorama, Park Holme, Parkside, Pasadena, Plympton, Plympton Park
R- Reynella East, Richmond, Ridleyton, Renown Park, Royston Park, Rose Park
S- Seacliff, Seacliff Park, Seacombe Gardens, Seacombe Heights, Seaview Downs, Somerton Park, South Brighton, South Plympton, Springfield, St Georges, St Marys, Stepney,Sturt, Sheidow Park, St Peters
T- Thebarton,Toorak Gardens, Torrens Park, Torrensville, Tusmore, Trott Park, Tonsley, Thorngate
U- Underdale, Unley, Unley Park, Urrbrae
W- Warradale, Wayville, Welland, West Beach, West Hindmarsh, West Richmond, Westbourne Park, Walkerville
V – Vale Park


Delivery Map

What days do we deliver flowers in Adelaide?
We deliver Monday to Friday, except for public holidays. We don’t deliver on the weekend unless it’s Valentine’s Day or Mother’s Day.

 

What time will the flowers be delivered?Order before 1.30pm for same-day delivery, unless we have sold out that day. We deliver between 1pm and 5.30pm, unfortunately due to the delivery route changing each day we can not guarantee an exact delivery time. We do prioritize delivering to schools before 3pm and work places before 5pm.

 

What happens if no one is home to receive the flowers?
We will always try and leave the flowers in a discreet and shady spot. The bunch will also have its own water source to keep the flowers nice and hydrated. If you have any special delivery instructions you can let us know on the order page.

 

Can I pre-order?
Of course you can, if you love our garden style and trust our florists choice then preordering is encouraged as it helps us to ensure we have enough flowers each day as we base our numbers on preorders. Sometimes we sell out very early so preordering is the best way to ensure you’re not disappointed. Preorder here

 

What are flower subscriptions?
If you’d like the perfect gift that keeps on giving checkout our flower subscription options. We currently offer flower subscriptions where you can choose to have them delivered weekly, fortnightly or monthly. Posy Subscription

 

How do I best take care of the flowers?
It’s important to put your flowers in fresh tap water as soon as possible. Removing any lower greenery so that no leaves will sit in the water. Trim the stems every two days and change the water as well, making sure the vase is clean each time. Display your flowers in a cool spot, away from direct sunlight, heat sources and fruit bowls. Some flowers will fade faster than others, removing these will help keep your remaining flowers stay healthy and alive.



Public Holidays
Please keep in mind that we do not deliver on Public Holidays. Please see the list:

  • New Years Day – January 1
  • Australia Day – January 28
  • Adelaide Cup – March 11
  • Easter – April 10 – April 13
  • Anzac Day Holiday – April 25
  • Queens Birthday – June 10
  • Labour Day – October 7
  • Christmas Day – December 25
  • Boxing Day – December 26

 

Delivery Instructions

To ensure that orders are processed and delivered to the recipient as efficiently as possible, please make sure that all of the following information is provided during the checkout process.

Delivery to a Residence

  • Recipient’s Full Name
  • Address
  • Any special delivery instructions for gated homes

Delivery to a Workplace

  • Company Name
  • Department Name
  • Address
  • Recipient’s Full Name

Delivery for Sympathy Orders

  • Name of the Church / Funeral Home
  • Address of the Church / Funeral Home
  • Full name of the deceased/ Family member name
  • Date and Time of the funeral

Delivery to Hospitals

  • Hospital name and address
  • Ward name and room number
  • Recipient’s full name
  • Whether the recipient is a patient, resident or staff member

 

Delivery Policy when the recipient is not at home to accept your gift
If the recipient is not home to receive your gift, we will determine if it’s safe for them to be left at the front door or close by. If there are restrictions in doing so, (nowhere to safely leave them, an electric gate, an animal in the yard) we will contact the customer first to determine a safe delivery. If we can’t get a hold of you in a timely manner the order will return with us. We will contact you for re-delivery the following business day.
Re-deliveries will incur an extra delivery charge ($10 unless in the paid delivery zone, $15). We will do our best, but if a product needs to be remade with new flowers for re-delivery, the product will need to be paid in full again before delivery can occur.

 

Heat and Extreme Weather
While our amazing delivery driver will try their hardest to ensure your flowers arrive in perfect condition, occasionally circumstances outside of our control, such as severe weather conditions which can negatively impact flowers.
If no one is home to accept the flower delivery we always find a safe place to leave the flowers in a biodegradable cup of water unless the order is our vase arrangement. This is our policy for all deliveries including in cases of heat and extreme weather, we won’t be held responsible for any resulting damage. We recommend that either you ensure your recipient is at home to accept delivery between 12pm and 5:30pm or you provide a work delivery address in times of severe weather.

 

Substitutions
While we try our best for all daily bunches to use the same flowers occasionally we may have to substitute flowers of equal or higher value but we will keep them similar to flowers originally chosen. Substitutes happen due to factors out of our control but we always deliver bunches that reflect quality and our signature garden style.

 

Any other questions?
If you can’t find the answer that you’re looking for or you have any other feedback please feel free to send us an email at hello@thelocalbunch.com.au and we will get back to you promptly.