Terms & Conditions

 

The Local Bunch (the “Site”) thelocalbunch.com.au is owned and operated by The Local Bunch (ABN 16 944 515 690) (“The Local Bunch”, “We” or “Us”).

Any use of thelocalbunch.com.au is in total agreement with the terms and conditions that are outlined below.
These terms and conditions also govern the supply of any goods to you by The Local Bunch whether facilitated by the Site or by any other means. If you do not agree to these terms and conditions, you should immediately cease use of the Site.
The Local Bunch reserves the right to amend or update this information at any time without providing notice.
The use of the Site and the provision of goods to you by The Local Bunch is conditional on your acceptance without modification of these terms and conditions.

Orders

The Local Bunch has sole discretion to accept or reject any order or any variation or modification of an order. The Local Bunch has sole discretion to accept or reject any order cancellation request.

If you have entered into a subscription arrangement to receive flowers on a regular basis either weekly, fortnightly or monthly, you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so prior to 8am on the day prior to your next scheduled delivery.

To complete your order we require some information from you including your name, contact details, billing address, delivery address and payment details.
Payment will need to be confirmed before we can deliver your bunch. Once payment is confirmed, you will receive an email confirming your order. If you don’t receive an email, please let us know by emailing hello@thelocalbunch.com.au as there may be a problem with processing your order.

Bunches will be delivered to business and residential addresses between 1pm-5pm on the day you request them to be delivered. Please note we are unable to guarantee specific delivery times.

Price

The price of each bunch includes delivery. All price indications or price lists provided by The Local Bunch are subject to alteration at any time without notice, but will be clearly displayed on the website. To avoid any doubt this includes subscription arrangements.

Delivery

All reasonable efforts will be made by The Local Bunch to have flower and/or any other goods ordered, delivered to you on the date they are ordered. However, under these terms and conditions time is not of the essence and The Local Bunch shall not be liable for any failure to deliver or delay in delivery for any reason.

It is the customer’s responsibility to ensure that the address provided is possible to deliver to. If you are unsure if the recipient will be home, please advise a safe place to leave the flowers in the event that no one is available to accept them.

Special delivery instructions can be entered during checkout. If special instructions are not received, our couriers will try to find a safe place to leave the flowers- such as the front verandah of a house or at the front door of an apartment. If there is no safe place to leave the flowers or the wrong delivery address was given they will be returned to our studio for redelivery the following day (this will incur a redelivery fee).

Please note: We can not accept responsibility for any orders which are lost or stolen when left unattended. Nor can we accept responsibility for any incorrect or invalid delivery addresses. If the weather is not ideal for the flowers (eg, too hot, rain, wind) and the flowers aren’t directly accepted by the receiver we are not liable for what happens to the flowers when they are left unattended. Flowers bought without a vase are only left with the stems wrapped in moist paper towel and cellophane while this is sufficient during the cooler months this will not however keep the flowers alive when it is extremely hot.

Pre-Orders and Subscriptions

If you choose to ‘send on a later date’ or have a subscription, you accept that you will not see the style of the bundle until the day of delivery, when it will be too late to change your order.
If you begin a subscription on a day where the flowers of the day have already sold out, we will contact you and start the subscription the following day.

Refunds/Cancellations

Due to quick turnaround times we’re unable to refund if you change your mind about a bunch ordered for that day.
We are unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions.

If the wrong delivery address is given we can re-deliver, but this will be at an additional cost of $10.

For pre-orders or subscriptions, any cancellations must be made 24 hours in advance. You can cancel your order by emailing hello@thelocalbunch.com.au
The Local Bunch expressly reserves the right to cancel and/or refund or exchange, any order placed and/or paid for.

Operating Hours

Our business hours are 8am– 5pm Monday to Friday.

We do not operate on weekends or public holidays so please note that bunches cannot be sent on these days. If you place an order on a weekend or public holiday, your bundle will be delivered on the next business day.

Use of material from the Site

Thelocalbunch.com.au (including all its content) remains property of The Local Bunch is protected by copyright and other laws of Australia and other countries. You use of the Site is in agreeance that you will not use any material from the Site for your personal or a related parties benefit or advantage.

You may also find the following information helpful in answering your questions any questions?

Please call or email us if you need more any additional information. We would be happy to hear from you.